Frequently asked questions

In order to help prepare you for your visit, we thought it would be useful to answer some of the questions we’re asked most often by our patients and their families.

If you need an answer that you can’t find here, please don’t worry. Simply get in touch and a member of our team will be happy to help in whatever way they can.

How do I book an appointment for my child?

It couldn’t be simpler. You can email, use our online booking form or, if you’d prefer to speak to someone, you can phone us. You’ll find all those details on our contact page.

Please note that, while The Portland Hospital doesn’t have an accident and emergency department, our Urgent Care Centre for Children is open from 8am to 8pm every day.

What should I bring with us to the consultation?

When you come for your appointment, you’ll need to bring the following:

  • Your insurance information
  • Your referral letter (if required)
  • Copies of any relevant test results, including: X-rays, MRI and CT scans etc.
  • Any other information relevant to your child’s medical history
  • A pair of shorts for your child, as this will make examination easier
  • Any special shoes or splints your child is already using

Do I have to have a GP referral for my child?

Not necessarily, but you’ll need to check with your insurer to see if they require a GP referral.

Children can be referred by the following methods:

  • General Practitioner — your GP can refer you directly to a consultant paediatrician at The Portland Hospital.
  • Embassy — your child can be sponsored and referred by an Embassy, along with a letter of guarantee.
  • Consultant — a general consultant paediatrician can refer to a more specialised paediatrician for further diagnosis and treatment.


What are the visiting times?

The Portland Hospital has open visiting, so you’re not limited to certain times. However, the hospital suggests that visitors leave by 10pm so children, and those parents who are staying with them, can rest.

Are there hotels nearby I can stay in while my child has treatment?

Yes. We understand completely how important it is to parents to be close to their children while they’re having treatment. There are several hotels nearby where you’ll be able to stay at special rates* negotiated by The Portland Hospital in order to make things a little easier for you at a difficult time.

Those hotels are:

Holiday Inn

The Landmark Hotel

The Langham Court

Melia White House

Simply quote “The Portland Hospital” when you contact the hotel.

*Please note that all room and apartment rates are subject to availability.

Is there anywhere nearby I can park?

Yes, there are national and private car parks available nearby. Please contact the admissions team if you need help finding a local car park.

There are also a small number of disabled parking bays near The Portland Hospital. These are available to blue badge holders for up to four hours. The nearest one is on the corner of Bolsover Street, next to Tesco Express.

If you’d like to find out more, or book a consultation, please get in touch.

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